Returns

RETURNS POLICY

EXCHANGES

How to exchange –

• Items ordered can be exchanged for another item. If you would like to receive another item, we advise you to return your purchase. When your return meets the condition, we will refund the purchase amount. You can place a new order in our shop for the item you want to receive.
• We offer one exchange on every order.
• Exchanges must be received within 14 days of receipt, After 14 days, items cannot be exchanged or returned.
• All orders must pay return shipping fee of item being exchanged.
• Please email us first at info@ayomifashion.com to exchange an item.
• We do not cover your shipping costs back to us, this is the customers responsibility to pay the return costs.
• It is your responsibility to pay shipping costs of sending your replacement exchanged item.
• Items should be returned for exchange in new, unused condition and with all ayomifashion labels still attached.
• Returns / exchanges that are returned damaged, soiled with make up, self tan, fragrance or altered will not be accepted and will be returned back to customer.
• We are happy to exchange any item that is unworn and still fitted with all security tags and labels and that is dispatched to us within 14 days of receipt by you.
• Please make sure your return parcel is appropriately packaged and correct postal shipping fee is paid by you.
• Please contact us at info@ayomifashion.com BEFORE returning or exchanging your item and we will be happy to assist you with any queries related to your reason for exchange.
• Please remember to indicate if you would like to return or exchange your item. 
• Please make sure shipping address is correct as we cannot redirect your parcel once it is on its way to you.

RETURNS

How to return –

• Please email us FIRST at info@ayomifashion.com before returning any item and we will provide you with a returns address.
• We do not cover your shipping costs back to us.
• Any returns must be returned within 14 days of you receiving the parcel. Any returns after this date will not be accepted and will be sent back to the customer.
• When your refund has been approved, a full refund will be paid (plus original shipping fees) within 3-5 business days of receiving your item.
• Every item is photographed and carefully checked by a member of our team before sending for dispatch.
• Items should be returned new, unused and with all ayomifashion labels still attached.
• Returns/exchanges that are returned damaged, soiled with make up, self tan, fragrance or altered will not be accepted and will be returned back to customer.
• We are happy to accept for return any item that is unworn and still fitted with all security tags and labels and that is dispatched to us within 14 days of receipt by you.
• Please make sure your return parcel is appropriately packaged and correct postal shipping fee is paid by you.
• Please remember to indicate if you would like to return or exchange your item. 
• Exchanges are free depending on stock available.
• We offer one free exchange for every item.
• Sales items cannot be exchanged or returned

IMPORTANT INFORMATION

• Please do not force on any item as this may cause damage the item and will make it invalid for return.
• Any item with make-up, self tan, fragrance/deodorant marks will not be accepted for return or exchange.
• We always aim to process your order as quickly as possible however we may need to confirm your details with your card issue. We aim to process this as quickly as possible keeping any delays to a minimum.
• We throughly inspect each item before sending to check for any faults and to ensure you receive your items in perfect condition.

PRE-ORDER ITEMS

• Pre-order items take up to ten working days (unless stated otherwise) for delivery after payment has been processed.